FAQs

Yes. Add pieces to your bag and check out with a card (Visa, Mastercard, American Express, Discover), paid in full; we don't offer financing or pay-later plans. You'll get an order confirmation with a private link to track your order.

No. There are no customer accounts: you check out as a guest, and your order emails include a private link to follow your order. Your bag and wishlist are saved in your browser. Lost the link? Track your order.

We show manufacturer photography for each color we offer. Screens vary, so colors can look slightly different in person.

Shipping is free on every order to the 48 contiguous states and Washington, D.C., with no minimum and no freight surcharges.

Orders usually ship within 1–3 business days from a U.S. warehouse and arrive 3–7 business days after that, so most deliveries take 4–10 business days. You'll get tracking details once your order ships.

Sofas and other large pieces ship by freight: the carrier calls ahead, an adult signature is required, and delivery is to the first dry area at your door; the crew doesn’t carry it inside or up stairs. See our Shipping Policy.

Not at the moment. We deliver to the 48 contiguous states and Washington, D.C. We can't deliver to Alaska, Hawaii, Puerto Rico or other U.S. territories, or to PO Box and APO/FPO addresses.

Please accept the delivery, photograph the carton and the damage, and report it to returns@furnada.com within 30 days of delivery. We’ll make it right at no cost to you. See damaged, defective or incorrect items.

No. We don't currently accept change-of-mind returns, including a size, color or style chosen by mistake, so please check the dimensions, materials and colors before ordering and ask us if you're unsure. This doesn't affect damaged, defective or incorrect items.

It depends on the piece — where the manufacturer states it, the product's specifications say whether assembly is needed, and many include a downloadable manual. If it isn't listed, ask us before you order. Many sofas arrive compressed and simply expand after unboxing.

Measure the space and the route in — doorways, hallways, stairs and turns — and compare with the dimensions and box sizes on the product page.