Returns, Cancellations & Refunds

Damaged, defective or not what you ordered? Report it within 30 days of delivery and we'll make it right.

Effective November 3, 2026

On this page: Order cancellations · Damaged, defective or incorrect items · Change of mind · Refunds

Order cancellations

How to ask

Use “Request cancellation” on your private order page (the link is in your order confirmation email), or email support@furnada.com with your order number. Please ask as soon as possible.

What happens next

If your order hasn’t gone to our warehouse yet, we pause it as soon as you ask. Whether it can still be cancelled depends on where it is:

Before warehouse allocation: cancellation is free, and we refund you in full.
During preparation: cancellation may still be possible. If our warehouse charges anything to stop it, we’ll tell you the exact amount in writing first, on your order page. You decide whether to cancel with that amount kept from your refund, or to keep the order. We never deduct anything you haven’t agreed to, and never an automatic or estimated fee.
After dispatch: the order can no longer be cancelled. Please accept the delivery and inspect it. If anything is damaged, defective or not what you ordered, report it within 30 days of delivery (see below).

A request isn’t a cancellation

Your order is cancelled only when we confirm it by email. If it can’t be cancelled, we’ll tell you why.

Cancelling because of a delay

If we can’t ship your order on time, you can cancel for a full refund at no cost (see our Shipping Policy).

If we have to cancel

If an item turns out to be unavailable, or a pricing or stock error means we can’t supply it at the price you paid, we’ll tell you and refund the affected items in full.

Damaged, defective or incorrect items

Report within 30 days of delivery

If an item arrives damaged, has a defect, is missing parts or isn’t what you ordered, report it within 30 days of delivery. Email returns@furnada.com, or use “Return info” at the bottom of your private order page where it’s available.

What to include

your order number;
what’s wrong, and when you noticed it;
clear photos of the shipping carton (all sides and any damage), the problem up close, the whole item, and the shipping label;
for missing parts or hardware, a photo of the parts you received.

Inspect before assembly

Please inspect your order and photograph any problem before assembling or using it; that helps us resolve arrival damage quickly. If a problem only shows up later, for example after assembly or normal use, still report it. We review every case, and we don’t turn a claim down just because the item was assembled or used, or because the packaging wasn’t kept.

Accepting delivery

Please accept the delivery rather than refusing it. If a delivery looks unsafe to accept, or the carrier tells you to refuse it, contact us right away and we’ll review it with you.

How we make it right

We review each report and tell you the outcome in writing. Depending on the problem, we’ll send replacement parts, send a replacement item, give a partial refund, or refund the affected item if it can’t be fixed or replaced. Most issues are solved without sending anything back. An approved claim costs you nothing.

Missing parts or hardware

Report them the same way, and we’ll help you get the missing part or otherwise make it right.

If a return is needed

If an approved claim needs the item back, we’ll send you instructions, arrange the collection and pay the freight. There’s no restocking fee on an approved claim. Please don’t send anything back without our written authorization.

Wrong item, or a different choice?

If we sent something other than what you ordered, or our product page described it incorrectly (for example its measurements or color), that’s covered here. If the item matches your order but isn’t right for you, see Change of mind.

What isn’t covered

Damage or wear that happens after delivery, such as accidents, spills, stains, burns, pet damage, misuse, incorrect assembly, alterations or normal wear and tear. We decide this from the photos and details of each case, never automatically.

Warranty

Ask us about manufacturer warranty coverage for a specific piece before ordering. Your rights under the law, including implied warranties, aren’t affected by this policy.

Change of mind

We don’t currently accept returns for change of mind, including a change of preference or a size, color or style chosen by mistake. Please check the dimensions, materials, colors and box sizes on the product page before ordering, and email info@furnada.com if you’re unsure about anything. This doesn’t affect your rights for damaged, defective, incorrect or misdescribed items, or for orders we can’t ship on time.

Refunds

When refunds apply

Approved cancellations.
Approved claims for damaged, defective or incorrect items, when a refund is the resolution.
Orders we can’t ship on time, or can’t supply, are refunded in full.

Sending a request or a claim doesn’t approve a refund by itself. We don’t refund for change of mind.

How much

Cancellations: the amount you paid, less only a cancellation cost you explicitly agreed to on your order page.
Item claims: the approved amount, which may be a partial refund. We confirm it by email before we issue it.
Sales tax is refunded in proportion to the refunded items. Delivery is free, so there’s no delivery charge to refund.

How and when

Refunds go back to your original payment method only. We issue approved refunds promptly: for a cancellation once it’s confirmed, and for a claim once it’s approved or, when a return is needed, once we receive the item. We email you when the refund is issued. Your bank or card issuer decides when it shows on your statement; this often takes 5 to 10 business days.

Your legal rights

This policy doesn’t limit any rights you have under applicable law.

Questions

Damage, defects, wrong items and missing parts: returns@furnada.com. Cancellations, delivery and other order questions: support@furnada.com. Please include your order number.