Shipping Policy

Free delivery to the 48 contiguous states and Washington, D.C.

Effective November 3, 2026

Where we deliver

We deliver to homes and businesses in the 48 contiguous states and Washington, D.C. We can’t currently deliver to Alaska, Hawaii, Puerto Rico and other U.S. territories, and PO Box / APO / FPO addresses. Checkout accepts only addresses we can deliver to.

Delivery cost

Delivery is free on every order we deliver. The total at checkout is what you pay; we don’t add a delivery charge.

How long it takes

Orders ship from our U.S. warehouses. Most orders, including every freight delivery, leave the warehouse within 1–3 business days and arrive 3–7 business days after that, depending on where you live. Smaller items sent by parcel can take longer to leave the warehouse. The delivery dates on product pages are estimates, not guarantees. Once your order ships, we email you its tracking details, and the private link in your order emails always shows its latest status.

If your order is delayed

If we can’t ship your order within the time we gave you, or within 30 days of your order if we didn’t give a time, we’ll email you before that time runs out with a new estimate. You can then choose to wait or to cancel for a full refund. If we can’t ship your order at all, we’ll cancel it and refund you in full. No cancellation cost ever applies to an order we can’t ship on time.

How furniture is delivered

Large pieces such as sofas and sectionals travel by freight. The carrier calls ahead to arrange a delivery window, an adult needs to be there to sign, and the crew delivers to the first dry area at your door. They don’t carry it inside or up stairs.
Smaller pieces may travel by parcel carrier.
Some pieces ship in more than one box, and the boxes may arrive separately. Box sizes are listed on the product page wherever the manufacturer publishes them.
We don’t offer room-of-choice delivery, assembly or packaging removal.

Before you order

Measure the room and the way in, including doorways, hallways, stairs and turns, and compare them with the dimensions and box sizes on the product page. Our Room-Fit Guide can help.

When your delivery arrives

Please accept the delivery and inspect it. Before assembling or using anything, photograph the carton and the item, especially any damage, and if you can, note visible damage on the carrier’s delivery paperwork. If anything is damaged, defective, missing or not what you ordered, report it within 30 days of delivery (see damaged, defective or incorrect items). If a delivery looks unsafe to accept, or the carrier tells you to refuse it, contact us right away.

Address changes

Please check your delivery address before you pay. If it needs changing, email support@furnada.com with your order number as soon as possible. We’ll try to update it, but we may not be able to once your order is being prepared or has shipped.

Missed, failed or lost deliveries

If a delivery is missed or fails, or the tracking stops moving, email support@furnada.com with your order number. We’re responsible for your order until it’s delivered: we’ll look into it with the carrier and then arrange redelivery, send a replacement or refund you, as the case requires.

Questions

Email support@furnada.com or visit our contact page.